Terms & Conditions 
 
Ordering
Ordering online with Fishers could not be easier, simply select any items that you wish to purchase and add them to your shopping cart using the “add to cart” icon, once you have finished choosing your items you can progress your purchase by simply selecting the “proceed to checkout” option where you will be asked in a secure environment for the information we require to process your order. Please note that all orders are subject to stock availability and we may be required on occasion to cancel the order if a particular item is no longer in stock or available to us.
 
Fishers accept credit and debit card payments from providers such as Visa and MasterCard either online using world pay, over the phone or from the information provided by you on one of our mail order forms.
 
Back Orders
Items that are out of stock at the time of ordering will be held on backorder until they are available to us for dispatch; we will contact you should a backorder situation arise. Fishers reserve the right to cancel the order on the rare occasion that the item may no longer be available to us.

Delivery Information
We have a new simplified postage schedule in operation and the full details can be found here.

 
VAT
20% VAT is applied to all orders generated in the UK and EU.
 
Refund Policy
Returns & Exchanges for Unused/Unwanted Goods
Fishers want purchasing with us to be a pleasurable experience so if an item you receive is not what you expected or you’ve simply changed your mind we have made things as simple as possible for you by providing an exchange or refund policy for your unused/unwanted purchases as follows:
1) All must be returned within 7 days of receipt
2) All items must be in original, unused, saleable condition including all packaging and tags
3) Please include your full name, address and telephone number with your return
4) A relevant note should also be enclosed to assist in a speedy turnaround
5) Return postage will be entirely at your own expense
6) We cannot be held responsible for lost or damaged items that are being returned to us therefore we recommend that you send the goods on traceable, fully insured service such as Royal Mail Special Delivery
7) In the case of an exchange additional postage will be charged
8) Refunds will be issued by Fishers immediately upon receipt of the goods, usually the refund process is complete within 3 to 4 working days but please allow up to 10 days in certain cases for this to show on your account/statement as all refunds need to clear through the relevant banking systems.
9) Refunds will be for the sum of any/all returned items less the original postage costs.
Please note you have the right to cancel your order at anytime up until your goods have been dispatched after which the above Returns & Exchanges Policy for unused/unwanted goods applies
 
Returns & Exchanges for Faulty/Damaged Goods
We want you to be delighted with the service and goods supplied by Fishers, in the first instance of finding that the goods you received maybe faulty or damaged please give us a call on 01968 672877 for immediate attention, any such issues must be reported within 48 hours of receipt.
 
Usual procedure as follows:
1) Contact Fishers within 48 hours of receipt with the details
2) If required you may be asked to post the goods back to us with the cost being fully refunded to you, we recommend that you send the goods on traceable, fully insured service such as Royal Mail Special Delivery
3) Please include your full name, address and telephone number with your return
4) A relevant note should also be enclosed to assist in a speedy turnaround
5) If the goods upon inspection are indeed faulty/damaged we can either; Organise and dispatch a like for like replacement, Supply other goods to the same value on your instruction or Issue a full refund including all postage costs
6) Refunds if required will be issued by Fishers immediately upon receipt of the goods, usually the refund process is complete within 3 to 4 working days but please allow up to 10 days in certain cases for this to show on your account/statement as all refunds need to clear through the relevant banking systems.
 
Privacy Policy
Fishers are committed to protecting your privacy online. We will treat any personal information (which means data from which you can be identified, including your name, address, e-mail address and the like) that you provide to us, or that we obtain from you, in accordance with the provisions of the Data Protection Act of 1998. This Privacy Policy sets out the way we deal with personal information.
 
Any personal information obtained via this web site will be held by:
 
Fishers
9 John Street
Penicuik
EH26 8HN
 
We will not provide it to any third parties without your permission unless we are required, by law, to do so.
 
What personal information do we obtain and how do we obtain it?
When you request a particular service or offering, we ask you to provide the personal information that we require in order to provide the service or offering to you in accordance with our usual operating procedures and quality standards.
 
What use do we make of personal information?
We do not sell trade or rent your information to other parties. Your personal information will be used only for the purposes of communicating with you in relation to our products and services, or for system administration of the web server.
 
How do we protect your personal information?
We use all reasonable endeavor’s to protect personal information from loss, misuse or alteration, and have appropriate security measures in place to assist us to do so, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence. Only authorised employees, who are under appropriate confidentiality obligations, will have access to your personal information. However, (where applicable) you will be responsible for, and must take all due care to protect, any user ID or password that we have provided or may, in the future, provide for your use on our web sites.
 
How can you amend your personal information, or ask us to remove it?
This can be done at any time by e-mailing us at
sales@fishersdirect.com or by writing to Fishers at the above address.