FISHERS ORDER & DELIVERY TERMS:
We aim to dispatch and deliver all UK Zone 1 orders within 5 working days of receipt and within 10 days for Zone 2 (Highland, Islands, Northern Ireland)
If we’re unable to fulfil your order for whatever reason we’ll contact you immediately with the details (sometimes a quick call is all that's needed to get back on track and we'd love it if you'd leave your number on the order alternatively we’ll send an email)
Delivery Zones Explained:
UK - ZONE 1 - UK Mainland addresses excludes (Highland, Islands, Northern Ireland, British Isles & Overseas)
UK - ZONE 2 - Highlands, Islands & Northern Ireland
IMPORTANT NOTE - Despite our best intentions the Parcels Services Network and Couriers apply higher rates on tracked delivery to the Highlands, Islands and Northern Ireland (Zone 2) we don't agree with the charges but can't afford to ignore them either, please understand that we heavily subsidise postage to these locations on the bulk of our orders however to keep this service available we do have to charge a flat rate on Zone 2 services to contribute towards the high charges that we are billed to get deliveries to these locations. Unfortunately we have no control over how the delivery networks set their pricing and delivery locations which is based on many factors such as weight, size, volume etc Believe us, if we could easily and reliably ship items to Zone 2 locations without being charged so much more we'd already be doing it.
Example charges; As we're asked all the time about delivery charges to Zone 2 locations we'd like to share with you some of the costs we're actually charged for sending packages to Zone 2 locations: DHL couriers ANY item £19.14 & Royal Mail Special Delivery medium package £8.40 Please consider this when reviewing the cost we charge to you for delivery to these locations.
NOTE: If items are required urgently please contact us prior to placing an order for real time availability and delivery info.
We're currently offering FREE postage on the vast majority of items being sent to UK ZONE 1 addresses that have been ordered online through our website subject to a minimum order value of £20.00 (some exceptions may apply, we reserve the right to end the promotion at any time without prior notification)
UK - ZONE 1 - FREE - £0.00* (delivery by Courier or Royal Mail usually within 1-5 days)
UK - ZONE 2 - HIGHLANDS, ISLANDS & NORTHERN IRELAND - SMALL - £3.99 (delivery by Courier or Royal Mail within 2 to 10 days)
UK - ZONE 2 - HIGHLANDS, ISLANDS & NORTHERN IRELAND - MEDIUM - £5.99 (delivery by Courier or Royal Mail within 2 to 10 days)
UK - ZONE 2 - HIGHLANDS, ISLANDS & NORTHERN IRELAND - LARGE - £11.99 (delivery by Courier or Royal Mail within 2 to 10 days)
GIFT VOUCHERS - FREE 1st CLASS DELIVERY
REST OF WORLD - Due to the variance in cost of overseas post including British Isles please contact us by email for an accurate and actual cost delivery quote prior to ordering firstname.lastname@example.org
*Please note - An additional charge may be applied to large/heavy items where it's not cost effective for us to ship the order for FREE (£0.00) due to the price we are actually charged for the shipping of that item. These additional charges only apply to a handful of the items on the website. We hope you can appreciate that by providing postage for a FREE (£0.00) on the vast majority of the items on the website that we are heavily subsidising the postage and any additional charges applied to just a few items help keep things fair for both parties so that we can continue to keep the shipping costs low for the majority of orders the majority of the time.
We reserve the right to cancel and refund orders that are simply not cost effective to deliver at the specified price and any order where an incorrect postage selection has been made.
Fishers realise that it's not always convenient to have the goods sent to your home address therefore we have the facility in our checkout for you to add an alternative delivery address.
LOST OR DAMAGED GOODS & RETURNS
Please contact us straight away if there is a problem with your order. We advise that you inspect any package for damage upon arrival, if there is damage either inspect the contents before signing for the package or ask the carrier to return the package to us. Fishers assure you that we will act as quickly as possible to put right any issues that you may have. Please contact us before hand if returning any goods for a returns reference as it's our policy that any deliveries to the store from either consumers/suppliers are refused unless acceptance has been agreed prior to dispatch and we can't be held responsible for loss or damage under those circumstances.
Please remember our fully trained team are here to help, we pride ourselves on first class customer service and have a friendly, helpful attitude, so feel free to give us a shout.
Tel: 01968 672877