Delivery Info

IMPORTANT UPDATE - PLEASE READ!

Due to the volume of packages at peak times, such as Black Friday and Christmas, the delivery network can be exceptionally busy and delays, on occasion, are inevitable. If your delivery has not arrived as expected please allow an additional 24/48 hours for the shipment to make its way through the network.

We know that it is inconvenient and we are sorry if your delivery is affected but we politely ask that you please be patient and wait for the parcel to get to you.

If you have received a DHL tracking number - You can track, update, and manage your deliveries online using the tracking number provided at 

www.DHL.com 

or call DHL customer service on 0247 693 7770

If you have received a Royal Mail or Parcel Force tracking number - You can track, update, and manage your deliveries online using the tracking number provided at

www.royalmail.com/track-your-item or

www.parcelforce.com/track-trace

FISHERS ORDER & DELIVERY TERMS: 

We aim to dispatch and deliver all Zone 1 (England, Wales & parts of Scotland not Highlands & Islands & N.I) orders within 5 working days of receipt and within 10 days for Zone 2 (Highlands & Islands of Scotland & Northern Ireland)

If we’re unable to fulfil your order for whatever reason we’ll contact you immediately (sometimes a quick call is all that's needed to get back on track and we'd love it if you'd leave your number on the order alternatively we’ll send an email)

Delivery Zones Explained:

ZONE 1 - England, Wales & parts of Scotland (not Highlands, Islands & N.I)
ZONE 2 - Highlands & Islands of Scotland & Northern Ireland
ZONE 3 - Isle of Man and Isles of Scilly*
*PLEASE NOTE: ZONE 3 Services are temporarily suspended, please accept our apologies for any inconvenience caused at this time.

IMPORTANT NOTE - Despite our best intentions the Parcels Services Network and Couriers apply higher rates on tracked delivery to the Highlands & Islands of Scotland & Northern Ireland (Zone 2) we don't agree with the charges but can't afford to ignore them either. Please understand that we heavily subsidise postage to these locations on the bulk of our orders, however to keep this service available we do have to charge a flat rate on Zone 2 services to contribute towards the high charges that we are billed to get deliveries to these locations. Unfortunately we have no control over how the delivery networks set their pricing and delivery locations which is based on many factors such as weight, size, volume etc Please believe us, if we could easily, reliably and cost effectively ship items to Zone 2 locations we'd already be doing it.

Example charges;
 As we're asked continually about delivery charges to Zone 2 locations we'd like to share with you some costs we are actually charged for these locations;
DHL couriers medium package £23.38 ​& Royal Mail Special Delivery medium package £8.40
Please consider this when reviewing the cost we charge to you for delivery to these locations.

NOTE: If items are required urgently please contact us prior to placing an order for real time availability and delivery info.

DELIVERY COSTS:  

**Postage Promo**
We're currently offering FREE postage on the vast majority of items being sent to ZONE 1 addresses that have been ordered online through our website subject to a minimum order value of £30.00 (some exceptions may apply, we reserve the right to end the promotion at any time without prior notification)

ZONE 1 - FREE - £0.00* (delivery by Courier or Royal Mail within 1-5 days)
ZONE 2 - SMALL - £4.99 (delivery by Courier or Royal Mail within 2 to 10 days)
ZONE 2 - MEDIUM - £7.99 (delivery by Courier or Royal Mail within 2 to 10 days)
ZONE 2 - LARGE - £11.99 (delivery by Courier or Royal Mail within 2 to 10 days)

GIFT VOUCHERS - FREE 1st CLASS DELIVERY WITHIN UK

REST OF WORLD - Due to the variance in cost of overseas post including British Isles please contact us by email for an accurate and actual cost delivery quote prior to ordering sales@fishersdirect.com

*Please note - An additional charge may be applied to large/heavy items where it's not cost effective for us to ship the order for FREE (£0.00) due to the price we are actually charged for the shipping of that item. These additional charges only apply to a handful of the items on the website. We hope you can appreciate that by providing postage for FREE (£0.00) on the vast majority of the items on the website that we are heavily subsidising the postage and any additional charges applied to just a few items help keep things fair so that we can continue to keep the shipping costs low for the majority of orders the majority of the time.

Important note:
We reserve the right to cancel and refund orders that are simply not cost effective to deliver at the specified price and any order where an incorrect postage selection has been made.

DELIVERY ADDRESS
Fishers realise that it's not always convenient to have the goods sent to your home address therefore we have the facility in our checkout for you to add an alternative delivery address.
 
LOST OR DAMAGED GOODS & RETURNS
Please contact us straight away if there is a problem with your order. We advise that you inspect any package for damage upon arrival, if there is damage either inspect the contents before signing for the package or ask the carrier to return the package to us. Fishers assure you that we will act as quickly as possible to put right any issues that you may have. Please contact us before hand if returning any goods for a returns reference as it's our policy that any deliveries to the store from either consumers/suppliers are refused unless acceptance has been agreed prior to dispatch and we can't be held responsible for loss or damage under those circumstances.
 
CONTACT INFO
Please remember our fully trained team are here to help, we pride ourselves on first class customer service and have a friendly, helpful attitude, so feel free to give us a shout.
 
Tel: 01968 672877
Email: sales@fishersdirect.com