FISHERS ORDER & DELIVERY TERMS:
We aim to dispatch and deliver all UK mainland orders within 5 working days of receipt and within 10 days for Highland, Islands & N.I
If we’re unable to fulfill your order for whatever reason we’ll contact you immediately with the details (sometimes a quick call is all that's needed to get back on track and we'd love it if you'd leave your number on the order alternatively we’ll send an email)
NOTE: If items are required urgently please contact us prior to placing an order for real time availability and delivery info.
**Postage promotion running up until Christmas 2018**
We'll be charging just £0.01 for postage on the vast majority of items being sent to UK Mainland addresses on the run up to Christmas subject to a minimum order value of £10.00 (some exceptions may apply)
UK - MAINLAND ONLY - £0.01* (delivery by royal mail or courier usually within 1-5 days)
HIGHLANDS, ISLANDS & N.I - SMALL - £2.99 (delivery by royal mail within 2 to 10 days)
HIGHLANDS, ISLANDS & N.I - MEDIUM - £4.99 (delivery by royal mail within 2 to 10 days)
HIGHLANDS, ISLANDS & N.I - LARGE - £10.99 (delivery by royal mail or courier within 2 to 10 days)
GIFT VOUCHERS - FREE 1st CLASS DELIVERY
REST OF WORLD - Due to the variance in cost of overseas post please contact us by email for an accurate and actual cost delivery quote prior to ordering email@example.com
*Please note - An additional charge may be applied to large/heavy items where it's not cost effective for us to ship the order for a £0.01 due to the price we're actually charged for the shipping of that item. These additional charges only apply to a handful of the items on the website. We hope you can appreciate that by providing postage for a £0.01 on the majority of the items on the website that we are heavily subsidising the postage and any additional charges applied to a few items help keep things fair for both parties so that we can keep the shipping costs low for the majority of orders most of the time.
We reserve the right to cancel and refund orders that are simply not cost effective to deliver at the specified price and any order where an incorrect postage selection has been made.
Fishers realise that it's not always convenient to have the goods sent to your home address therefore we have the facility in our checkout for you to add an alternative delivery address.
LOST OR DAMAGED GOODS & RETURNS
Please contact us straight away if there is a problem with your order. We advise that you inspect any package for damage upon arrival, if there is damage either inspect the contents before signing for the package or ask the carrier to return the package to us. Fishers assure you that we will act as quickly as possible to put right any issues that you may have. Please contact us before hand if returning any goods for a returns reference as it's our policy that any deliveries to the store from either consumers/suppliers are refused unless acceptance has been agreed prior to dispatch and we can't be held responsible for loss or damage under those circumstances.
Please remember our fully trained team are here to help, we pride ourselves on first class customer service and have a friendly, helpful attitude, so feel free to give us a shout.
Tel: 01968 672877